Refund Policy

Physical items

This covers wall pockets, shadowboxes, jewelry, seed packets, art prints, and merchandise.

• Damaged in transit: Email a photo within 7 days of delivery and I'll send a replacement or full refund — your choice.
• Wrong item shipped: Email within 14 days. I'll cover return shipping and send the right thing.
• Changed your mind: Returns accepted within 14 days of delivery, item in original condition, return shipping paid by you. Refund issued once item arrives back.
• Custom or one-of-a-kind pieces: Final sale unless arrived damaged.

Digital downloads

This covers workbooks (Soft Landings, Tender Ground), PDFs, and any digital-only resource.

• Because digital files can't be "returned" once delivered, these are generally non-refundable.
• But: if the file is broken, corrupted, or you never received the download link, email me within 7 days and I'll fix it or refund you — no questions, no proof needed.
• If you bought the wrong workbook by accident and haven't downloaded yet, email me within 24 hours and I'll swap or refund.

Sliding-scale & sanctuary fund purchases

If you bought through a sliding-scale price or received a sanctuary-fund discount, the same policy applies. Money is meant to flow toward healing, not away from it.

How to request a refund or return

Go to the Contact page and include:

• Your order number (in your purchase confirmation email)
• What item this is about
• What happened — a sentence or two is plenty
• A photo if the item arrived damaged

I respond within 3 business days, usually sooner. Refunds process back to your original payment method within 5–10 business days after approval.

The honest part

I'd rather give you a refund than have you feel stuck with something that doesn't serve you. Healing tools should feel like an open door, not a locked one. If you're not sure whether your situation qualifies, just ask. The answer is almost always yes.